UTV Obsessions FAQ

Yes, We are open Monday through Friday 9 A.M. - 5 P.M.

Yes! We have just under 10,000 sq ft we can install anything and everything you may need!

We highly suggest you set up an account so you can track your order, shipments and make any returns easily.

We only need an additional address from you if your billing and shipping addresses are different. In order to protect against credit card fraud, your billing address must match the address on the credit card. If you would like us to ship to a different address, simply provide another ship to address.

This allows us to verify you have the card in your possession at the time of purchase and to protect against fraudulent charges.

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by UTV Obsessions to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that UTV Obsessions offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. UTV Obsessions takes great pride in having you as a customer and we will ensure your privacy as a customer. UTV Obsessions does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

utvobsessions.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

UTV Obsessions seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

UTV Obsessions reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at UTV Obsessions, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to utvobsessions@gmail.com.

We are confident that your visit to UTV Obsessions is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 541-326-4943.

Shipping Method Typical delivery time frames UPS or FedEx Ground 3-5 Business days from ship date UPS or FedEx 3-Day 3 Business Days from ship date UPS or FedEx 2-Day 2 Business Days from ship date UPS or FedEx Next Day Air 1 Business Day from ship date USPS 5-7 Business Days from ship date LTL/Truck Freight 7-10 Business Days from ship date International shipping Varies from 5 Business days to 2 Weeks from ship date

Most items shipped from UTV Obsessions, over the price of $249.99 ship UPS or FedEx ground for free to the Lower 48 States.*  Some items that are overweight, larger than normal, or special order, may incur additional freight charges.  We strive to maintain accurate rates on our website, but at times, certain products will have modified freight, and will incur other charges, if this occurs, UTV Obsessions will contact you to discuss the differences in costs, or arrange a different shipping method if possible.   *See International Shipping for States outside of the U.S. and Lower 48 U.S. States.

Most of our items are shipped “Signature Required”, requiring an adult to sign for the package upon delivery. If a shipment is refused or non-deliverable and is returned to us, the customer will be responsible for any re-delivery charges and restocking fees. UTV Obsessions is not responsible for addresses deemed undeliverable or packages redirected for pick-up at an alternate location by the carrier.

UPS and FedEx maintain the option to REQUIRE a signature at the time of delivery, regardless of the recipient’s request to leave the package at the door. We make every effort to ship as requested by the customer, but the carrier reserves the right (as the responsible party) to make any changes based on the value of the shipment or other liability considerations.

International shipments are those made outside the lower 48 United States. International shipments are subject to shipping quotes and approval from the customer of the shipping amount before we will ship the product. We reserve the right to cancel an order and issue a full refund for shipments not covered in our normally serviced area. Customers are responsible for all duties, taxes, and fees for international shipments.  Any uncollected fees will be charged to the customer and cannot be refunded. As our customer, you agree to this policy by purchasing with UTV Obsessions.

If an item is inadvertently back-ordered, or must be drop-shipped from a manufacturer, we will notify you via email or phone call once our warehouse notifies us. Please make sure we have a valid Email and Phone Number for you.

Some items are special order or come directly from the manufacturer. Delays in processing times or shipping can occur for these items. Your patience is appreciated.

Periodically, a part may be discontinued or temporarily unavailable that is listed on our website due to changes or production issues by the Manufacturer.  We make every attempt to maintain current information and stock levels, but are not responsible for any manufacturing delays.

Some states have specific regulations concerning aftermarket performance products. Due to this, orders placed to those States may not be shipped out. You will be contacted by UTV Obsessions if this is the case.

Unfortunately, we live in the era of people stealing packages off of doorsteps.  UTV Obsessions is not responsible for lost or stolen items when they are shown as "delivered" by the freight carrier. If you live in an area that is not "safe" to leave a package on a doorstep, please utilize the FedEx Delivery Manager or UPS My Choice System which are free services by both companies, allowing you to manage your delivery times, and see exactly where your package is at.

Once an order is placed, UTV Obsessions is unable to make changes to a Delivery Address. If you are needing a delivery address changed on an order that has been placed, there will be up to a $30.00 Re-Direct fee assessed by FedEx or UPS.

UTV Obsessions offers returns for most items within 30 days of receipt of shipment. 

Most new, unopened, still factory sealed merchandise within 30 days of receipt of shipment.

If you receive incorrect or mis-shipped items in error (Ooops! We messed up!), it is still up to you to notify us within 10 business days so we can get the correct items re-shipped in a timely manner. (Prices, parts, and in-stock items change often so we apologize in advance, but we must insist you open your shipments as they are delivered to see if they are correct.) If you fail to notify us within this timeframe, you will have to follow the normal 30-day return policy. Mis-shipped or incorrect items are not our responsibility after 30 days.

EXCEPTIONS: Some manufacturers such as Custom Tuning, Tuning Files, Paint/Powdercoated products and all electronics have an “all sales final” policy.  Products shipped by truck freight, special orders, and some non-stocked items are all non-returnable. All Open-Box/Closeout items are sold AS-IS, and are not returnable.

Used, damaged or altered items are non-returnable.  No exceptions.  Please contact the manufacturer directly for warranty issues.

We are not responsible for damage claims when items are shipped to freight forwarding companies or other intermediaries and then forwarded on to another destination. The customer assumes all responsibility for the items they forward.

1. Contact UTV Obsessions 541-326-4943, Or utvobsessions@gmail.com
2.  If you have an account with us please click HERE.
3. Request an RMA for the item you wish to return and verify the item is returnable.
4. Prepare your package in the original packaging, with all parts, pieces, and paperwork that were included when delivered.
5. Print shipping label that will be emailed to you and affix it to the outside of the packaging box.
6. Return your item via your preferred shipping provider.
   NOTE: If a return is due to an improperly or incorrectly shipped item from UTV Obsessions, your label will be freight-prepaid. All other returns are not pre-paid.
7. Upon receipt of your return, UTV Obsessions will inspect your item and issue a refund according to UTV Obsession’s refund & restocking fee policy.  Please ask prior to returning your part if a restocking fee is likely to apply.  Some parts have a required 15-35% restocking fee based on manufacturer policies which we will charge to you and deduct from your refund or in-store credit.  Refunds will take up to 10 days to process.